John P. Schulz: Find The Living Room

Quotes and Notes #320, September 20

Someone is sending me a message.

“Most people do not listen with the intent to understand; they listen with the intent to reply.”—Steven Covey—

We are all familiar with this practice. I know that I have been guilty of it many times. As years have gone by, I have learned that when someone is telling me of their concerns, fortunes or misfortunes—they really don’t want a reply. I have learned that I can practice listening and become better at it. I have also learned to recognize other “listeners.”

Sometimes the best response is to say, “I’m sorry,” or “That’s interesting,” but the best practice is to listen instead of waiting impatiently to tell your friend about your neighbor’s mother-in-law’s grandmother’s similar experience. Listen to understand, and understand those who do not.

Share a smile while you are listening
Everything is going to be all right
John P. Schulz—“Sweetie Drives on Chemo Days.”